OMNIA Partners Blog

Efficient Collaboration Capabilities For MidMarket

Posted by Intrado on July 19, 2019

As businesses grow and workers become increasingly remote it is more vital now than ever before to have a collaboration system in place that you can rely on. Many smaller midmarket companies face the challenge of spotty call quality and inefficient routing, and often lack the resources to support multiple locations or remote and mobile workers. GPO members need reliability and flexibility to run their day to day operations without issue. Our partner, West Unified Communications, now has an answer available in the agreement from OMNIA Partners. 

VoiceMaxx Cloud Calling addresses these challenges and offers higher levels of redundancy and resilience along with a predictable, monthly opex cost model. Allowing for better speed to savings and spend visibility. Our program also includes a place for teams to meet, share files and collaborate in real-time, increasing efficiencies and speed to market!


A Completely Integrated Solution

VoiceMaxx Cloud Calling from West combines the best of what Cisco does – which is call control in the Cisco Cloud – together with West’s best of breed voice and PSTN services to form a fully integrated solution. Businesses that engage West to deliver this service will have the benefits of maintaining one contract and having one support experience.

However, Cisco offers Webex Cloud Calling through other partners that are not integrated like West. In these instances, the solution comes to market with a different and slightly more complex approach. In this scenario, a business would purchase the call control portion of the solution through a Cisco VAR (value-added reseller), and also engage a telecommunications provider that would connect to the business via an on-premises local voice gateway. This approach would provide a similar solution to what West is able to offer, but presents potential challenges when it comes to troubleshooting as the business now has multiple entities to engage if and when issues arise.

Benefits of a Single-Vendor Approach

Simplified troubleshooting remains a top benefit of a single-vendor approach to UC. When businesses work with a UCaaS partner like West, they have a single point of contact that can quickly identify and efficiently remedy any problems that might occur. With a multi-vendor approach, businesses have to do more of the heavy lifting to determine the origin of the issue and who to engage to fix it. In midmarket organizations where IT resources tend to be limited, a single-vendor solution can save internal teams a great deal of time by offloading things like troubleshooting and ongoing maintenance to a single trusted partner.

A single-vendor approach to UC can also result in a more streamlined implementation versus a multi-vendor approach that might require additional time for integration among providers - particularly in organizations with complex environments. Midmarket organizations that have experienced rapid growth through mergers and acquisition are often tasked to join multiple fractured communications environments. By combining under a single vendor, these businesses are often able to expedite time to deployment.

Learn more about this program and how as a member of OMNIA Partners you can take advantage of this agreement. 


Related Content:

How To Prepare Your Network for a Unified Communications

Guidelines to Simplify Unified Communications Adoption


Topics: Group Purchasing Organization, Unified Communications, Supply Chain Management, Procurement, IT & Telecom, gpo