We hear it all the time: “If it’s not broken. Don’t fix it.” That said, you and I know that it pays to upgrade because new technology typically makes things work better, faster and more efficiently. The same is true of processes at your business. With technology changing so quickly, without taking the step to transform your operations, you can lose your competitive edge. Your competitors can leap frog over you and get the advantage because they have already made the commitment to automate their operations.