We hear it all the time: “If it’s not broken. Don’t fix it.” That said, you and I know that it pays to upgrade because new technology typically makes things work better, faster and more efficiently. The same is true of processes at your business. With technology changing so quickly, without taking the step to transform your operations, you can lose your competitive edge. Your competitors can leap frog over you and get the advantage because they have already made the commitment to automate their operations.
In the first post of this series, we noted how instrumental your IT organization is to enterprise productivity, risk mitigation and profit protection. We also introduced the change management spectrum and it’s first two phases: 1) Communication Conception and 2) Collaborative Architecting.
IT is a multifaceted category as it connects every function of your enterprise, no matter the type of work. Changing suppliers for an IT based offering can introduce specific challenges. It is vital to forge a path of properly set expectations that will make a positive and meaningful impact for the acclimation of your workforce to a new supplier, and vice versa.