If your business was thinking about moving to Unified Communications as a Service (UCaaS) before 2020, the pandemic quickly prompted many to take steps toward the cloud-based delivery model. But transitioning your unified communications (UC) platform of numerous online tools, along with on-premise systems to a hosted UCaaS service isn’t without complications — or costs.
Now more than ever, businesses of every kind, from every industry rely on technology to survive and thrive. To do this, over 77% of companies have strengthened their commitment to digital transformation due to the pandemic. Across voice, data, internet, cloud services and mobility, the technology service landscape is essential to evolve successfully in the new normal.
But what will the increasing reliance on telecom cost? It’s true even before the coronavirus the majority of enterprises overspent by 30% or more on technology expenses, and the reliance on communication service providers (CSPs) — and potential costs — is forecasted to increase.